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舊 04-12-16, 03:28 PM   #394
ShinDou
God of Gamer
 
註冊日期: Apr 2006
文章: 12,321
Dear User,

Thank you for your continued patience in regard to your inquiry FF BRAVE EXVIUS Customer Support.

We are sorry for any inconvenience you may have been caused this time.

Regarding the problem you reported, we are afraid that the issue is under investigation now, and we will update a notification when we have any information that we can inform users.

Also, insufficient memory, collapse of app data, or game playing environment can be a cause of the problem.
We are now investigating this problem as we mentioned above, but we kindly ask that you try performing the following procedures as they may resolve your issue:

▼Countermeasures for insufficient memory
-Close other running apps while FF BRAVE EXVIUS is activating
-Avoid switching apps and sleep mode while the quest is ongoing
-From Home > MENU >設定(Settings), or MENU (displayed in a battle scene) >設定(Settings), set each item for the battle effects to "OFF"

▼Re-activate the app
※Please perform it under stable network connection.

▼Re-download the app data
From “復旧(Restore)” on the lower right of the screen > ”データ再ダウンロード(Re-download the data)” >”はい(Yes)” > Tap title screen(TOUCH START)
(It may take time to complete re-downloading data)

▼Re-install the app
※Please note that data will not be deleted by these steps.

-Confirm that your device is under stable network connection
(Wi-Fi connected to home optical line is preferred. Avoid network traffic and limited speed)
-Release or delete unnecessary resident apps on your device
-Close or delete other unnecessary apps running on your device (Create spaces on memory and storage)
-Delete the app FF BRAVE EXVIUS
-Reactivate your device (To keep free space on memory)
-Re-install the app FF BRAVE EXVIUS

Again we sincerely apologize for any inconvenience caused this time, and thank you in advance for your continued support of FF BRAVE EXVIUS.

Sincerely,
FF BRAVE EXVIUS Customer Support
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